This Privacy Policy explains exactly what personal information jiliace collects when you use our platform, how we use it, who we share it with, and what rights you have over your own data. We are committed to keeping your information secure and being transparent about every step of the process. If you have questions after reading this page, the FAQ is a great place to start.
Last updated: 2025. This policy applies to all users of the jiliace platform in the Philippines.
When you register on jiliace, we collect your full name, date of birth, email address, and a username of your choice. This information is required to create and manage your account, verify that you meet the minimum age requirement of 21 years, and ensure that only one account is registered per person. We also collect your preferred currency setting, which defaults to Philippine pesos (PHP). Without this basic information, we are unable to provide you with access to the platform's features, including the game lobby and deposit services.
Every deposit, withdrawal, and bet placed on the platform generates a transaction record that we store securely. These records include the amount in PHP, the payment method used, the date and time of the transaction, and the outcome where applicable. Transaction data is essential for resolving disputes, processing withdrawals accurately, and complying with anti-money laundering regulations applicable in the Philippines. We do not store full payment card numbers on our servers — sensitive payment details are handled by our certified payment processing partners. You can review your own transaction history at any time through your account dashboard.
When you access jiliace through a mobile browser or any other device, we automatically collect certain technical information such as your device type, operating system, browser version, IP address, and general location data derived from your IP. This data helps us optimise the platform for the devices most commonly used by Filipino players and to detect unusual login patterns that may indicate unauthorised access. We also collect information about which pages you visit, how long you spend on them, and which features you interact with most. This usage data is analysed in aggregate to improve the overall experience and is not used to build individual advertising profiles. None of this technical data is sold to third parties.
To comply with Philippine regulations and to protect all users from fraud, we may ask you to submit a government-issued ID, proof of address, or other verification documents at certain points — typically when you request a withdrawal above a set threshold or when our compliance team flags an account for review. These documents are stored securely and accessed only by authorised compliance personnel. Copies of your documents are retained only for as long as required by applicable law and are then securely deleted. Submitting accurate and genuine documents is a condition of continued use of the platform, and providing false documentation is a serious violation of our Terms and Conditions.
If you contact our support team by email or through any in-platform messaging feature, we retain a record of that communication including your name, account details, the nature of your query, and any attachments you send. These records allow us to follow up on unresolved issues, maintain a consistent support experience, and identify recurring problems that need to be addressed at a platform level. Support records are kept for a reasonable period after your query is resolved and are accessible only to authorised support and compliance staff. We will never share the content of your support communications with third parties except where required by law or to resolve a dispute you have raised.
jiliace uses cookies and similar session technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across page loads. Essential cookies are required for the platform to operate and cannot be disabled without breaking core functionality. We may also use analytics cookies to understand how users navigate the site — these are anonymised and do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect your experience on the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites.
As a user based in the Philippines, you have clear rights regarding the personal information we hold about you. jiliace respects these rights and has processes in place to handle your requests promptly and fairly. Below is a summary of the key rights available to you and how to exercise them. For any data-related request, you can reach our team at the email address listed in the footer of this page. We aim to respond to all data requests within a reasonable timeframe and will keep you informed of progress throughout the process.
Read the FAQYou can request a copy of the personal data we hold about you at any time. We will provide this in a clear, readable format within a reasonable period of receiving your verified request.
If any of the information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly through your account settings or contact support for more complex changes.
You may request deletion of your personal data in certain circumstances, such as when you close your account and there is no legal obligation requiring us to retain it. Some data may need to be kept for regulatory compliance even after account closure.
Where we process your data based on legitimate interests, you have the right to object. We will review your objection and cease processing unless we have compelling legitimate grounds that override your interests or a legal obligation to continue.
To process deposits and withdrawals in Philippine pesos, we share the minimum necessary transaction data with our certified payment processing partners. These partners are contractually bound to handle your data securely and are prohibited from using it for any purpose other than completing the transaction. We do not share your full financial account details beyond what is strictly required for the payment to be processed. All payment partners used by jiliace operate under applicable financial regulations and maintain their own data protection standards. If you have questions about a specific payment method, the FAQ page covers the most common options in detail.
jiliace may be required by Philippine law, court order, or regulatory directive to disclose certain user information to government bodies, law enforcement agencies, or other authorised authorities. We will only disclose the minimum information required to comply with such obligations and will notify you where legally permitted to do so. We take these obligations seriously and have internal procedures to verify the legitimacy of any such request before responding. Compliance with applicable Philippine regulations is a non-negotiable part of how we operate, and we cooperate fully with lawful requests. We do not proactively share user data with any government body beyond what is legally required.
jiliace does not sell, rent, or trade your personal information to any third party for marketing, advertising, or commercial purposes — full stop. We do not share your data with social media platforms, data brokers, or analytics companies in a way that identifies you personally. We do not use your personal data to build advertising profiles or to target you with ads on other websites or apps. Your data exists on our platform to make your experience work correctly and to keep the platform safe and compliant — nothing more. If this policy ever changes in a material way, we will notify you through the platform before the change takes effect.
If anything in this Privacy Policy is unclear or you want to make a data request, check the FAQ first — it covers the most common questions. You can also reach our support team directly at the email address in the footer below. Ready to get started on the platform? Register now or log in to your existing account.